Review some common questions or get started with Counsel today
Do you do video visits?
No. Right now, we stick to messaging and occasional phone calls. This allows our doctors to provide the best, fastest service to our patients.Do I have to pay out-of-pocket to use Counsel?
No. Counsel is available free of charge to patients through insurance, employers and doctors' offices. However, if we write a prescription or recommend in-person care, you may have an insurance-determined cost.Is Counsel a chatbot?
No. Though our doctors are augmented by cutting-edge AI technology, you are always talking to a licensed clinician.What happens if I need in-person care?
We understand that not all conditions can be diagnosed or treated virtually. If we think in-person care is necessary, we’ll come up with a plan that works with your insurance whenever possible.What specialties does Counsel support?
Counsel physicians support across all specialties, whether it's helping understand if your symptoms are serious, learning about your lab and test results, getting lifestyle recommendations, or preparing for specialist appointments, get referrals. If you're ever unsure, try reaching out to a Counsel physician and they can walk you through your treatment options. No matter the health concern, Counsel provides support you can rely on.
