All communication is handled directly by real clinicians in our medical group. Our AI serves as an internal tool to support our clinicians, but it does not provide responses.

Counsel seamlessly integrates with a patient’s existing Electronic Health Records (EHR) via Health Information Exchanges (HIEs) after receiving patient consent. This allows our physicians to provide personalized advice based on the most up-to-date information.

Unlike traditional telehealth platforms that focus on encounter-based urgent care, Counsel provides a physician-led, messaging-based service that allows for ongoing, asynchronous communication for any clinical question.

Our AI-native Clinician Cockpit tailors recommendations based on the member’s health history and the latest medical research, so that Counsel physicians can deliver faster and more precise care that has ever been possible.

Counsel is fully compliant with HIPAA and other security regulations, ensuring that all patient data is securely handled and stored. We use state-of-the-art encryption and access controls to protect sensitive information, and our platform undergoes regular security audits and updates to safeguard against potential threats.

Counsel physicians support across all specialties, whether it's helping understand if your symptoms are serious, learning about your lab and test results, getting lifestyle recommendations, or preparing for specialist appointments, get referrals. If you're ever unsure, try reaching out to a Counsel physician and they can walk you through your treatment options. No matter the health concern, Counsel provides support you can rely on.