Personalized medical advice from expert physicians.
Anytime, anywhere.
Personalized medical advice from expert physicians.
Anytime, anywhere.
Personalized medical advice from expert physicians.
Anytime, anywhere.
Give your members unlimited access to message expert physicians who can diagnose, prescribe, and refer them to the right care—reducing unnecessary healthcare visits and improving outcomes.
Give your members unlimited access to message expert physicians who can diagnose, prescribe, and refer them to the right care—reducing unnecessary healthcare visits and improving outcomes.
Give your members unlimited access to message expert physicians who can diagnose, prescribe, and refer them to the right care—reducing unnecessary healthcare visits and improving outcomes.
Schedule a demo
Schedule a demo
Schedule a demo
Reduce unnecessary utilization. Improve member satisfaction.
Reduce unnecessary utilization. Improve member satisfaction.
Reduce unnecessary utilization. Improve member satisfaction.
Nurse advice lines are underutilized and ineffective. Members often still need to see a doctor, which increases costs and delays care.
Counsel changes that.
Nurse advice lines are underutilized and ineffective. Members often still need to see a doctor, which increases costs and delays care. Counsel changes that.
Schedule a demo
Schedule a demo
Schedule a demo
96%
Member Satisfaction
Improve access to care with physician guidance delivered in minutes, achieving 96% member satisfaction.
96%
Member Satisfaction
Improve access to care with physician guidance delivered in minutes, achieving 96% member satisfaction.
96%
Member Satisfaction
Improve access to care with physician guidance delivered in minutes, achieving 96% member satisfaction.
300%
In-Network Steerage
Improve steerage to in-network resources and other member benefits by 300%.
300%
In-Network Steerage
Improve steerage to in-network resources and other member benefits by 300%.
300%
In-Network Steerage
Improve steerage to in-network resources and other member benefits by 300%.
$400
Annual Savings per Member
Reduce total care costs by $400/member annually, avoiding unnecessary expenses.
$400
Annual Savings per Member
Reduce total care costs by $400/member annually, avoiding unnecessary expenses.
$400
Annual Savings per Member
Reduce total care costs by $400/member annually, avoiding unnecessary expenses.
33%
ED Visit Reduction
Achieve 33% fewer ED visits compared to traditional nurse advice lines.
33%
ED Visit Reduction
Achieve 33% fewer ED visits compared to traditional nurse advice lines.
33%
ED Visit Reduction
Achieve 33% fewer ED visits compared to traditional nurse advice lines.
How we're different
How we're different
How we're different
Physcian-led
Nurse Line
The Value of Counsel
Physcian-led
Nurse Line
The Value of Counsel
Clinician Training
Medical assistants and RNs
Leading board-certified physicians
Broader clinical judgment and ownership, meaning issues are fully resolved.
Clinician Training
Medical assistants and RNs
Leading board-certified physicians
Broader clinical judgment and ownership, meaning issues are fully resolved.
Method of Triage
Point-in-time phone call
Multiple asynchronous check-ins over several hours and days
Frequent check-ins prevent unnecessary care escalations.
Method of Triage
Point-in-time phone call
Multiple asynchronous check-ins over several hours and days
Frequent check-ins prevent unnecessary care escalations.
Decision Support Resources
Schmitt-Thompson protocols
Expert physicians alongside leading AI tools
AI-powered insights enhance physician efficiency and accuracy.
Decision Support Resources
Schmitt-Thompson protocols
Expert physicians alongside leading AI tools
AI-powered insights enhance physician efficiency and accuracy.
Patient Record Personalization
Limited access to medical records
Direct integration with HIEs and patient records
Access to medical records ensures personalized, accurate care.
Patient Record Personalization
Limited access to medical records
Direct integration with HIEs and patient records
Access to medical records ensures personalized, accurate care.
Cost to Resolution
$ per call and $$$+ per telehealth escalation
$ per 7 days of physician communication
Physician-level care for a lower cost than traditional nurse line services.
Cost to Resolution
$ per call and $$$+ per telehealth escalation
$ per 7 days of physician communication
Physician-level care for a lower cost than traditional nurse line services.
ROI
Often increase ER utilization due to rigid protocols
Resolve or de-escalate > 95% of incoming concerns
Physician-led triage improves outcomes and reduces cost.
ROI
Often increase ER utilization due to rigid protocols
Resolve or de-escalate > 95% of incoming concerns
Physician-led triage improves outcomes and reduces cost.
Clinician Training
Clinician Training
Method of Triage
Method of Triage
Decision Support Resources
Decision Support Resources
Patient Record Personalization
Patient Record Personalization
Cost to Resolution
Cost to Resolution
ROI
ROI
Physcian-led
Nurse Line
The Value of Counsel
Nurse Line
The Value of Counsel
Clinician Training
Medical assistants and RNs
Leading board-certified physicians
Broader clinical judgment and ownership, meaning issues are fully resolved.
Clinician Training
Medical assistants and RNs
Leading board-certified physicians
Broader clinical judgment and ownership, meaning issues are fully resolved.
Method of Triage
Point-in-time phone call
Multiple asynchronous check-ins over several hours and days
Frequent check-ins prevent unnecessary care escalations.
Method of Triage
Point-in-time phone call
Multiple asynchronous check-ins over several hours and days
Frequent check-ins prevent unnecessary care escalations.
Decision Support Resources
Schmitt-Thompson protocols
Expert physicians alongside leading AI tools
AI-powered insights enhance physician efficiency and accuracy.
Decision Support Resources
Schmitt-Thompson protocols
Expert physicians alongside leading AI tools
AI-powered insights enhance physician efficiency and accuracy.
Patient Record Personalization
Limited access to medical records
Direct integration with HIEs and patient records
Access to medical records ensures personalized, accurate care.
Patient Record Personalization
Limited access to medical records
Direct integration with HIEs and patient records
Access to medical records ensures personalized, accurate care.
Cost to Resolution
$ per call + $$$ per telehealth escalation
$ per 7 days of physician communication
Physician-level care for a lower cost than traditional nurse line services.
Cost to Resolution
$ per call + $$$ per telehealth escalation
$ per 7 days of physician communication
Physician-level care for a lower cost than traditional nurse line services.
ROI
Often increase ER utilization due to rigid protocols
Resolve or de-escalate > 95% of incoming concerns
Physician-led triage improves outcomes and reduces cost.
ROI
Often increase ER utilization due to rigid protocols
Resolve or de-escalate > 95% of incoming concerns
Physician-led triage improves outcomes and reduces cost.
Your members deserve fast, reliable, advice from expert doctors.
Your members deserve fast, reliable, advice from expert doctors.
Your members deserve fast, reliable, advice from expert doctors.
Step 1
Connect with a physician
From urgent concerns to everyday health decisions, members can call or message a Counsel physician anytime, anywhere.
Step 1
Connect with a physician
From urgent concerns to everyday health decisions, members can call or message a Counsel physician anytime, anywhere.
Step 1
Connect with a physician
From urgent concerns to everyday health decisions, members can call or message a Counsel physician anytime, anywhere.
Step 2
Get expert guidance in minutes
Counsel physicians, powered by our AI-native Clinician Cockpit, provide personalized medical guidance, referrals, and prescriptions within minutes and follow-up until the concern is resolved.
Step 2
Get expert guidance in minutes
Counsel physicians, powered by our AI-native Clinician Cockpit, provide personalized medical guidance, referrals, and prescriptions within minutes and follow-up until the concern is resolved.
Step 2
Get expert guidance in minutes
Counsel physicians, powered by our AI-native Clinician Cockpit, provide personalized medical guidance, referrals, and prescriptions within minutes and follow-up until the concern is resolved.
Schedule a demo
Schedule a demo
Schedule a demo
Use Cases
We're your doctor in the family.
01
Trusted Medical Information
02
Triage and Care Navigation
03
Urgent Care
04
Record Review
05
Record Querying
06
Second Opinion
07
Caregiver Account
Why members love us
Counsel is great. I can just text. First time I feel like I can get in touch with a provider instantly and ask follow-up questions as they arise. Makes going to the doctor feel like an anachronism.
44, Female
Reduced my anxiety around my health conditions!
59, Female
Thank you so much! Counsel is great. Bad information on Google.
39, Female
I love that the response time is really fast, and I’m talking to a real doctor.
46, Female
I can use it for a multitude of issues instead of “waiting” for a specialist to be available.
72, Female
Counsel is changing my life right now.
34, Male
I would use Counsel over going to the doctor because I can ask about small things. Honestly I’d probably use Counsel weekly.
25, Female
Counsel is hands down the best way to get primary care. I’ve used it three times in as many months. It is so much easier to text a doctor than call and wait for an appointment.
38, Male
Cleared up in 72 hours as predicted. You guys are miracle workers. ointment seemed to really help.
28, Male
Your opinions are a million times better than me trying to google and read amazon reviews… I very much appreciate it.
42, Female
Schedule a demo
Why members love us
Counsel is great. I can just text. First time I feel like I can get in touch with a provider instantly and ask follow-up questions as they arise. Makes going to the doctor feel like an anachronism.
44, Female
Reduced my anxiety around my health conditions!
59, Female
Thank you so much! Counsel is great. Bad information on Google.
39, Female
I love that the response time is really fast, and I’m talking to a real doctor.
46, Female
I can use it for a multitude of issues instead of “waiting” for a specialist to be available.
72, Female
Counsel is changing my life right now.
34, Male
I would use Counsel over going to the doctor because I can ask about small things. Honestly I’d probably use Counsel weekly.
25, Female
Counsel is hands down the best way to get primary care. I’ve used it three times in as many months. It is so much easier to text a doctor than call and wait for an appointment.
38, Male
Cleared up in 72 hours as predicted. You guys are miracle workers. ointment seemed to really help.
28, Male
Your opinions are a million times better than me trying to google and read amazon reviews… I very much appreciate it.
42, Female
Schedule a demo
Why members love us
Counsel is great. I can just text. First time I feel like I can get in touch with a provider instantly and ask follow-up questions as they arise. Makes going to the doctor feel like an anachronism.
44, Female
Reduced my anxiety around my health conditions!
59, Female
Thank you so much! Counsel is great. Bad information on Google.
39, Female
I love that the response time is really fast, and I’m talking to a real doctor.
46, Female
I can use it for a multitude of issues instead of “waiting” for a specialist to be available.
72, Female
Counsel is changing my life right now.
34, Male
I would use Counsel over going to the doctor because I can ask about small things. Honestly I’d probably use Counsel weekly.
25, Female
Counsel is hands down the best way to get primary care. I’ve used it three times in as many months. It is so much easier to text a doctor than call and wait for an appointment.
38, Male
Cleared up in 72 hours as predicted. You guys are miracle workers. ointment seemed to really help.
28, Male
Your opinions are a million times better than me trying to google and read amazon reviews… I very much appreciate it.
42, Female
Schedule a demo
Use Cases
Use Cases
Use Cases
We're your doctor in the family.
We're your doctor in the family.
We're your doctor in the family.
01
Trusted Medical Information
02
Triage and Care Navigation
03
Urgent Care
04
Record Review
05
Record Querying
06
Second Opinion
07
Caregiver Account
01
Trusted Medical Information
02
Triage and Care Navigation
03
Urgent Care
04
Record Review
05
Record Querying
06
Second Opinion
07
Caregiver Account
Are the answers provided by AI or real doctors?
All communication is handled directly by real clinicians in our medical group. Our AI serves as an internal tool to support our clinicians, but it does not provide responses.How does Counsel retrieve patient medical records?
Counsel seamlessly integrates with a patient’s existing medical records via Health Information Exchanges (HIEs) after receiving patient consent. This allows our physicians to provide personalized advice based on the most up-to-date information.How does Counsel’s service differ from traditional telehealth platforms?
Unlike traditional telehealth platforms that focus on encounter-based urgent care, Counsel provides a physician-led, messaging-based service that allows for ongoing, asynchronous communication for any clinical question.What is the Clinician Cockpit?
Our AI-native Clinician Cockpit tailors recommendations based on the member’s health history and the latest medical research, so that Counsel physicians can deliver faster and more precise care that has ever been possible.How does Counsel handle data privacy and security?
Counsel is HIPAA compliant and SOC II - Type 2 certified, ensuring all patient data is securely handled and stored. We also perform regular security audits and updates to safeguard against potential threats.What specialties does Counsel support?
Counsel physicians support across all specialties, whether it's helping understand if your symptoms are serious, learning about your lab and test results, getting lifestyle recommendations, or preparing for specialist appointments, get referrals. If you're ever unsure, try reaching out to a Counsel physician and they can walk you through your treatment options. No matter the health concern, Counsel provides support you can rely on.
About Counsel Health
Counsel is a virtual medical practice specializing in messaging-based care. We provide patients unlimited access to medical advice from expert physicians.
2025 © Counsel Health, Inc.
About Counsel Health
Counsel is a virtual medical practice specializing in messaging-based care. We provide patients unlimited access to medical advice from expert physicians.
2025 © Counsel Health, Inc.
About Counsel Health
Counsel is a virtual medical practice specializing in messaging-based care. We provide patients unlimited access to medical advice from expert physicians.
2025 © Counsel Health, Inc.