Are the answers provided by AI or real doctors?
All communication is handled directly by real clinicians in our medical group. Our AI serves as an internal tool to support our clinicians, but it does not provide responses.How does Counsel retrieve patient medical records?
Counsel seamlessly integrates with a patient’s existing Electronic Health Records (EHR) via Health Information Exchanges (HIEs) after receiving patient consent. This allows our physicians to provide personalized advice based on the most up-to-date information.How does Counsel’s service differ from traditional telehealth platforms?
Unlike traditional telehealth platforms that focus on encounter-based urgent care, Counsel provides a physician-led, messaging-based service that allows for ongoing, asynchronous communication for any clinical question.How does Counsel handle data privacy and security?
Counsel is fully compliant with HIPAA and other security regulations, ensuring that all patient data is securely handled and stored. We use state-of-the-art encryption and access controls to protect sensitive information, and our platform undergoes regular security audits and updates to safeguard against potential threats.
